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Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Returns

Thank you for shopping Metwood.com.

If you are not completely satisfied with your purchase, you have 30 days from the date of purchasing your order to initiate a return. To be eligible for a return, an item must be unused and in the same condition that you received it. All returns must be accompanied by a Return Authorization (RA) number.   Please contact our office at (540) 334-4294 to receive a Return Authorization (RA) number. 

Steps to Initiate a return:

1. Call our office at (540) 334-4294 and obtain a Return Authorization number.  Please have your order number available to expedite this step. 

2. Package and return the item(s) to:

Metwood Building Solutions
819 Naff Road
Boones Mill, VA 24065

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

We will always do our best to provide all information and details we can to help customers determine if we have a product that is a suitable match for their application. Our product certification and licensing requires the inspection and repackaging of all returned items, therefore, there is a 25% restocking fee for all returned items. Any defective product will be replaced immediately upon receipt. If we determine there is an issue that is our fault, we will also refund the shipping cost for regular shipping. Please call before you purchase if you have questions so that we may help you determine the correct product for your application.

Call (540) 334-4294 or email photos to sales@metwood.com.

Shipping

We ship our products Monday through Friday each week using 3rd party shippers, providing tracking numbers and details to ensure that products arrive on time and as expected. Every product is carefully packaged to ensure that it will arrive in good condition and is able to be used for its designed purpose. Every order is insured by the 3rd party shipping company for the value of the order. If your order arrives damaged, the first thing to do is call us so we can determine the best course of action to meet your needs. Call (540) 334-4294.

Need help?

Contact us at (540) 334-4294 for questions related to refunds and returns.

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